What to Do in a Medical Emergency in Shanghai: ERs and Ambulances

Medical emergencies are stressful, and a language barrier can make them terrifying. Being prepared and knowing exactly where to go is essential for any foreigner living in or visiting Shanghai.

Calling an Ambulance (120)

The emergency number for an ambulance in China is 120. However, the dispatchers may not always speak fluent English. If you have a Chinese-speaking friend or colleague, have them call for you. If you are at a hotel, ask the concierge to call. Be aware that ambulances in China expect payment (usually via WeChat or Alipay) upon dropping you off.

Which ER to Choose?

Not all hospitals have 24-hour emergency rooms equipped to handle foreigners seamlessly. Top tertiary hospitals like Huashan Hospital and Ruijin Hospital have dedicated VIP/International divisions, but their after-hours ER might integrate with the main public ER. It is vital to know beforehand which campus near you is best equipped for acute trauma versus general illness.

What to Bring

Always grab your passport (or a clear photo of it on your phone). Chinese hospitals require ID for registration. You will also need a payment method (Alipay/WeChat Pay) because public hospitals require a deposit before admitting you to the ER or running scans, even if you have premium international insurance (you will claim reimbursement later).

We provide our clients with a personalized emergency protocol, including the nearest recommended ERs and 24/7 translation support for acute situations. Contact us at DocinChinaService@gmail.com to ensure you and your family are prepared.